E-Gift Card Terms and Conditions

1. Introduction

These Terms and Conditions of Use apply to all E-Gift Cards issued by Levi and Evelyn ABN 13 236 234 402.


This document contains the full set of terms and conditions governing your use of the E-Gift Card. We recommend that you read this document carefully before using the E-Gift Card.

Expiry: Levi and Evelyn E- Gift Cards expire 2 years after the date of issue.

2. Definitions

"Coupon CODE" means the 4-digit Access CODE printed on the front of the E-Gift Card.

"Levi and Evelyn" means Levi and Evelyn ABN 13 236 234 402 of PO BOX 529, Lutwyche, Queensland 4030.

"E-Gift Card" means the e-gift card that you have purchased or received.

"Remaining E-Gift Card Value" means, at any time, that portion of the initial value loaded onto your E-Gift Card which is unspent which and can be accessed by using the E-Gift Card in accordance with these Terms of Use.

A reference to "we" or "us" is a reference to Levi and Evelyn.

A reference to "you" or "your" is a reference to the person who is in possession of the E-Gift Card at the relevant time for the purposes of these Terms of Use and Conditions, or who authorises another person to do something with or to the E-Gift Card on their behalf.

1. Gift Card Redemption & Exclusions 

1.1 Redemption

Except for the exclusions listed in paragraph 1.2 (Exclusions) below, once loaded with value your E-Gift Card may be redeemed for purchases at our Levi and Evelyn online store at leviandevelyn.com.au

1.2 Exclusions

The following are the exclusions applicable to the redemption of your E-Gift Card:

a. all purchases made via phone, email, Facebook and Instagram;

b. E-Gift Cards cannot be used to purchase another E-Gift Cards;

2. How to load value onto your E-Gift Card 

2.1 Online E-Gift Card purchases

E-Gift Cards that are purchased from Levi and Evelyn are pre-loaded and activated in accordance with our Levi and Evelyn E-Gift Cards Terms and Conditions.

2.3 All E-Gift Cards

Pay for your E-Gift Card value with the tender of your choice (other than a E-Gift Card). The transaction will be completed when the E-Gift Card is activated and loaded with value.

There may be a delay with the E-Gift Card activating in the system once loaded. During this delay, the E-Gift Card cannot be used for purchases or transaction enquiries.

3. Using your E-Gift Card 

3.1 Making a purchase with your E-Gift Card

When you are at the point of sale (checkout) on our Levi and Evelyn Online Store, you will be prompted to enter your E-Gift Card Coupon Code. Be sure to click “Apply”, so the redemption amount can be deducted from the total sale cost. The transaction will be completed when the balance has reduced on your E-Gift Card.

No change will be given for any Remaining E-Gift Card Value. The Remaining E-Gift Card Value may be used in whole or part against future purchases until the E-Gift Card expires.

You agree that we can reduce the Remaining E-Gift Card Value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you by:

a. entering your E-Gift Card Coupon CODE, or allowing an operator or other person to do so, at the point of sale; or

b. giving us details of the E-Gift Card and authorising the transaction in some other way approved by us.

When you authorise a transaction:

a. you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and

b. you are agreeing to pay the amount of that transaction by the reduction of the Remaining E-Gift Card Value.

3.2 Purchases exceeding the Remaining E-Gift Card Value

Your E-Gift Card may only be used to make purchases up to the initial E-Gift Card value or the Remaining E-Gift Card Value. If you wish to make a purchase for an amount that exceeds the E-Gift Card value or the Remaining E-Gift Card Value, you must pay the excess using another payment method.

3.3 Exchanging items purchased with a E-Gift Card

Goods that are purchased solely, or in part with a E-Gift Card may be exchanged or returned subject to Levi and Evelyn's Returns Policy.

3.4 Issue with goods or services purchased with a E-Gift Card

If you have an issue with any goods or services that you purchased with a E-Gift Card, please contact our Support Team.

3.5 No cash advances

E-Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your E-Gift Card, redeem your E-Gift Card for cash or receive any portion of the Remaining E-Gift Card Value in cash.

3.6 Checking your E-Gift Card balance, expiry date and transaction history

You will not be sent statements of transactions on a Gift Card. You can check your Gift Card balance and expiry date at any time in-store at the service desk, or by calling 1300 398 226 or visiting www.myer.com.au/giftcards. For balance enquiries by phone or online, you will be required to enter both the Gift Card number (17 digit number) and Access CODE on your Gift Card prior to getting access to the Gift Card information.

3.7 Can I exchange my E-Gift Card?

You cannot exchange your E-Gift Card for a different denomination or type of E-Gift Card or for another tender, cash or discount.

3.8 Can I purchase a E-Gift Card using a E-Gift Card?

E-Gift Cards cannot be used to purchase another E-Gift Card.

3.9 Destruction of E-Gift Card with no value

All E-Gift Cards remain the property of Levi and Evelyn. If the Remaining E-Gift Card Value is zero your E-Gift Card cannot be reloaded.

4. Expiry, cancellation and re-issue of E-Gift Cards 

4.1 Expiry of E-Gift Cards

Your E-Gift Card will be valid for use for two years from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Remaining E-Gift Card Value before the expiry date, after the expiry date unused value will become the property of Levi and Evelyn.

4.2 Cancellation and voiding of E-Gift Cards

a. E-Gift Cards cannot be cancelled once they are issued except if voided by Levi and Evelyn, if their value is used or if they expire.

b. We reserve the right to cancel any E-Gift Card, or the EGift Card program, for any reason at any time without notice. In such instances we will elect to provide a refund or a replacement E-Gift Card.

c. We reserve the right to correct the balance of your E-Gift Card if we believe that a clerical or accounting error has occurred.

5. Lost or stolen E-Gift Cards

Treat your E-Gift Card like cash. Lost or stolen E-Gift Cards will not be replaced or refunded. The bearer of the E-Gift Card will be taken to be the owner of the E-Gift Card.

6. Your E-Gift Card, your responsibility

You are responsible for the use and safety of your E-Gift Card. You are liable for all transactions on your E-Gift Card, except to the extent to which there has been fraud or negligence by us.

7. Changes to Terms and Conditions of Use

We reserve the right to change any of the terms contained in these Terms and Conditions of Use at any time where the change is required for any reason and agree to provide you with at least 30 days' notice of such changes. We will give you notice by posting the changes on www.leviandevelyn.com.au/giftcards. If you write to Levi and Evelyn within the notice period and do not accept the changes we may cancel your E-Gift Card and refund any Remaining E-Gift Card Value to you.

8. Privacy and confidentiality

Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to E-Gift Cards.

It is important that you read and understand our Privacy Policy.

9. Errors and complaints

If you have reason to believe that an error has occurred in relation to your E-Gift Card, please contact our Support Team.

10. Limitation of liability

You have certain rights under the Australian consumer legislation which cannot be excluded and are not affected by these terms and conditions. Except for those statutory rights, any conditions implied by any other laws are excluded from these Terms and Conditions of use. To the maximum extent permitted by law, we will not be liable to you for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will we be in default under these Terms and Conditions of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause except if caused by our gross negligence. To the extent permitted by law, if we are liable to you, our maximum aggregate liability to you is limited to the Remaining E-Gift Card Value on your E-Gift Card.

11. Applicable law

These Terms and Conditions of Use are to be construed and enforced in accordance with the laws of Queensland, Australia. Any dispute in connection with a E-Gift Card is exclusively subject to the jurisdiction of the courts of Queensland, Australia (including the Federal Court of Australia, Queensland Registry).

Version: July 2017

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